Dstny DK Teams Connect - Call2Teams Connect App

Microsoft Permissions

To access this app feature as a regular user, the IT administrator must be able to do the following:

A. Upload a Custom App (MS Guide)

B. Manage the App and publish it (MS Guide).

Step 1 - Download App: Here

Step 2 - Approve and public app:

(Microsoft link https://learn.microsoft.com/en-us/microsoftteams/submit-approve-custom-apps)

Login

Download App to Teams

• Click the three dots on the left-hand side.
• Search for "Dstny DK Teams Connect".
• Click "Add".
  

The app is now added to Teams.

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First Login as an Agent

The first time you log in, your Microsoft account must be linked to your telephony user account:

1. Open the Dstny Teams Connect app in Teams.

2. You will see a login box. Click "Sign In".

   Important: Sign in with your Microsoft account first. This only needs to be done the first time you log in. 
   

3. Select "Microsoft" at the bottom of the new window.
   

   Log in with your Microsoft credentials. After this, the same login window may appear again.

   Enter your telephony username/email (the one registered in the telephony system). Usually, this is the same as your Microsoft email.

   Unsure? Log in to Self-service > Home > My Profile. If it doesn’t match, contact your telephony administrator.

   Login Success: When your groups, caller ID, SMS, and voicemail appear under the "Overview" tab, your Microsoft and Dstny accounts are connected.

   Now it is up to your Teams administrator to grant access:

Click "With an admin account, you can give permissions to all other users in the tenant".

Overview 

Here you can:

• Join or leave ring groups as an agent

• Change your outgoing caller ID

• Send SMS messages to colleagues and external contacts

• Manage voicemails

For calls, use Teams "Calls".

Settings

Here you can configure your personal settings for activity management between Teams and the Dstny telephony system.

Note: Your telephony administrator may have disabled this.

Telephony Administrator

Login steps are the same for everyone.

Administrators in the telephony system have additional functions under the "Organization" tab.

Supervisor

As a supervisor, you can add or remove agents from ring groups

Presence Synchronization Between Teams & Dstny Platform

There are manual and automatic states.

These presence states are synchronized to the Dstny platform according to the activity set in the telephony system.

If no activity is set for a given presence states, nothing happens in the telephony system.

Telephony administrators can create additional presence states in the Dstny platform if needed.

Creating Presence in Dstny Platform:

1. Log in to Self-service

2. Click Administrator View in the top left

3. Go to the Organization tab
   

4. Select New Activity