Are We Allowed to Record Our Phone Calls?

It is always useful to be able to go back and replay a specific conversation or use it as documentation.

But are you actually allowed to record phone calls?

Unfortunately, there is no single answer that covers all businesses, as it depends on, among other things, the industry and purpose — and there are also rules for retention, how long you may keep them, how they are stored, etc.

The Danish Data Protection Agency has therefore created a page that explains the rules in this area in more detail:

https://www.datatilsynet.dk/hvad-siger-reglerne/vejledning/optagelser-og-overvaagning/optagelse-af-telefonsamtaler