Connect 3.0 - How do you install Dstny Connect 3.0 Softphone?

1 - You will receive an email from Dstny (ipvision)
 

1. Item 1 in the email
   This is the link to download the PC client (Softphone). If the client is not already installed, click this link first, as the link will become invalid if you do anything else from the email. 
2. Username: This is your username, typically your email address.
3. Item 2 in the email
   Click the link in this line to start the process of creating your own password.

2 – Enter username

1. Enter your username in the “Username:” field (as shown in the email, typically your email address)
2. Click “Request password”

3 – Token

1. Now insert the Token code in the field next to “Token:”
        You have received the token in your mailbox as a new email
        This combination of numbers/letters should be copied from the email and pasted in
   
   
   
2. Then click “OK”

4 – New password

1. Enter the password you want in both lines. Password requirements:
   • At least 8 characters
   • At least 1 uppercase letter
   • At least 1 lowercase letter
   • At least 1 number
   • At least 1 special character:   !#%&/()=?-_*"$
2. Then click “Change my password”

5 – Password is changed, finish

1. When you reach this login page, you have completed the process correctly. 
   Now close your tab/browser, as this is not where you log in to the client.

6 – Login to PC client/Softphone

1. Now find the client "ipvision Connect" in the start menu and optionally create a shortcut to the desktop
2. Enter the username you received by email (typically your email address)
3. Enter your own password that you created and then click the "Log in" button

7 – Settings in the client after first login
 

1. Softphone appearance
   Toolbar (1) -> View (2)  -> Attendant view (3)
   Switch from Standard view to Attendant view. 
   Receptionist view makes your Softphone more user-friendly and allows you to transfer calls with the drag/drop function.
   
2. Audio settings
   Toolbar -> Tools (1)-> Settings (2)-> Audio (3) (only if the Softphone function is to be used)
   
   
   On both tab (4) “Speaker” and (5) “Headset” select:
   - Input device (microphone), the device you want to speak into
   - Output device (earpiece/speaker), the device you want to hear the conversation in
   - Ringing device, the device you want to hear the ringtone on when you receive calls 
   - Finish with OK (6)
   
    
3. Compress contact list
   Toolbar  -> Tools -> Settings -> General
   Tick "Compress contact list". This gives a better overview of your favorite contacts if you have selected many. 
   
   
   
   
4. Choose the device you want to make calls from
    * Softphone
       By default, the client is set to Softphone, i.e. calls are made via the client with a headset 
       connected to the computer.
           This is symbolized by a “handset” in the lower left corner of the client  
          
   

           * Mobile phone
              If you want calls to be made via the mobile phone, click on the handset and select “Mobile <number>” in 
               the list
                   The symbol will now change to a “mobile” in the lower left corner of the client
                  
                   With this setting enabled, outgoing calls made via the client will be sent as a 
                   “callback” to your mobile.
                    This means that the system will first call your mobile, and when you answer this call, it will 
                    call the number or person you have selected in the client

             * Desk phone
               If you want calls to be made via the desk phone, click on the handset and select “Desk phone

                name” in the list
                     The symbol will now change to a “desk phone” in the lower left corner of the client
                    
                      With this setting enabled, outgoing calls made via the client will be sent as 
                      a “callback” to your desk phone.
                      This means that the system will first call your desk phone, and when you answer this call 
                      it will call the number or person you have selected in the client 

 

You can see how to use the Softphone in the guide, as well as some short video guides, which can be found on our website: https://dstny.dk/connect-3-selvbetjening/downloads-3-videoguides/