FAQ eSIM for SmartWatch

What is an "eSIM for SmartWatch" subscription?

"eSIM for Smartwatch" is a service that enables the use of eSIM technology on your smartwatch, such as Apple Watch and Samsung watch. This subscription gives you access to the mobile network directly from your smartwatch without the need for a physical SIM card. With this service, your smartwatch can share the existing mobile subscription from your mobile phone, so you can make calls, send messages, and use data directly from the watch without being dependent on your phone.

Can I order an eSIM for my Samsung Watch?

Yes, it is now also possible to order an eSIM for your Samsung Watch.

Can I get an "eSIM for SmartWatch" subscription for all Apple Watches?

"eSIM for Smartwatch" is available for Apple Watch 3 or later with a built-in eSIM and the latest version of WatchOS. To confirm the presence of a built-in eSIM in the watch, look for a red ring or circle on the small dial on the watch.
You can also check whether you have the following icon in the Control Centre (press the side button).

Are all iPhones compatible with Apple Watch?

eSIM for Apple Watch requires your iPhone to be model 6s or later, and that the phone has iOS 13 or a later version.

Which Samsung Watch models work with eSIM?

eSIM for Samsung Watch works with Samsung Galaxy devices running Android 8 or later. The watch must be Watch 3 or later and be cellular-enabled (eSIM).

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How do I order an "eSIM for Smartwatch" subscription?

You must order the "eSIM for Smartwatch subscription" through the Watch app on your iPhone. The app is already pre-installed on your phone, so you do not need to visit the App Store to download it.
When you have an Apple Watch, you can pair it with your iPhone directly from the Watch app.

For Samsung Watch, you simply need to have the Wearable app installed, which is downloaded from Google Play.

IMPORTANT: Ordering an eSIM for Smartwatch requires a prior agreement with the company's telephony administrator.

Ved accept af handelsbetingelserne, bekræfter bestiller, at der er indgået aftale om bestilling, med virksomhedens telefoniansvarlige.

It is not possible to cancel an order for an eSIM for Smartwatch, as the order is processed immediately after ordering. eSIM for Smartwatch can be cancelled with a notice period of the current month plus 1 month.

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How do I install eSIM on Apple Watch?

See our article her.

More information can be found on Apple's own support pages

How do I install eSIM on Samsung Watch?

See our article her.

What should I do if something goes wrong during the installation process?

If something goes wrong during the installation process, please report the error to customer service by pressing the "Failed - contact customer service" button. Your email program will then open and you simply need to send the email to customer service. The email contains information about where in the installation process the error occurred.
We will contact you as soon as possible once the issue has been resolved.

Why can't I set up mobile data in my App?

This may be because you do not have an Apple Watch with a built-in eSIM.
To confirm the presence of a built-in eSIM in the watch, look for a red ring or circle on the small dial on the watch.
Alternatively, you can check whether you have the following icon in the Control Centre (press the side button).
If you have neither of these, the watch does not have a built-in eSIM.

If you have checked the above and still cannot set up mobile data, restart your phone.

If it still does not appear, contact customer service.

No, the watch will not be assigned its own number when purchasing an "eSIM for Smartwatch" subscription.
The phone and watch share the same phone number and mobile subscription.

Is it possible to make calls between my SmartWatch and my mobile phone?

No, it is not possible to make calls between the two devices, as the watch and mobile phone share the same phone number.

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Is it possible to use the "eSIM for Smartwatch" subscription abroad?

Yes, you can easily use the eSIM for Smartwatch abroad, even without your mobile phone nearby. However, it requires that the mobile phone the watch is connected to has already been connected to the internet in the given country. After that, you only need to have your watch with you.

Does my SmartWatch still work if the mobile phone is switched off?

You can still make calls and use data directly from the watch, but you will not receive regular SMS messages. However, you can still use the iMessage function on iPhone.

How do I transfer my watch to another mobile phone?

When you transfer content from one iPhone to another, you will automatically be prompted to transfer your Apple Watch during the setup process.

Additional information can be found in Apple's official guide

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How many watches can I connect to my iPhone?

Each iPhone supports pairing with one single Apple Watch.

What is the price of the "eSIM for Smartwatch subscription"?

The price of the "eSIM for Smartwatch" subscription is DKK 9 per month.

Is there a minimum term for the subscription?

The notice period for the add-on product "eSIM for Smartwatch" is the current month plus 1 month.

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How much call time and data can I use on my Apple Watch?

You can use the amount of call time and data included in your mobile subscription, as the watch and mobile phone share the same subscription.

Does my SmartWatch need its own SIM card?

No, your watch is equipped with a built-in eSIM, which means you do not need to insert an extra SIM card yourself.

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Is it possible to have both a data sharing card and an "eSIM for Smartwatch" subscription on the same subscription?

Yes, this is possible.

How do I cancel my "eSIM for Smartwatch" subscription?

You can cancel the subscription by sending an email to kundeservice@dstny.dk

How do I transfer my eSIM to a new watch

If you get a new watch, unfortunately the old eSIM cannot be transferred. A new order must be placed for the new watch.
However, you must first send an email to kundeservice@dstny.dk to have them remove the association of the old eSIM from the primary SIM card. You can then remove your eSIM from your old watch.
Unfortunately, we do not support having two smartwatches associated with the primary SIM card.

How do I remove my eSIM?

You can always remove your eSIM for Smartwatch:

1. Åbn appen Apple Watch på din iPhone.
2. Tap the My Watch tab, then tap Mobile Data.
3. Tap the info symbol next to the TDC mobile subscription at the top of the screen.
4. Tap Remove TDC subscription. Tap again to confirm.
5. You must contact customer service at kundeservice@dstny.dk to cancel your add-on subscription eSIM for Smartwatch.

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How do I activate theft lock on my Apple Watch with an "eSIM for SmartWatch" subscription?

You cannot activate theft lock on the "eSIM for Smartwatch" subscription. Instead, you must disconnect the connection between your Apple Watch and the "eSIM for Smartwatch" subscription to prevent misuse. Disconnecting the watch is done via your iPhone.

If your mobile phone has been stolen, it is recommended to cancel the "eSIM for Smartwatch" subscription.
Once you get a new iPhone, you can purchase a new "eSIM for Smartwatch" subscription.

The subscription can be cancelled by sending an email to kundeservice@dstny.dk