myDstny – Administrator: Change Subscription

Change Subscription

It is possible to upgrade or downgrade a mobile subscription as a telephony administrator by logging in to myDstny.

This guide cannot be used by regular users.

Upgrading and downgrading of subscriptions happens automatically from the next 1st of the month.

How to change your subscription:

1. Go to the user's User Profile (click on the username under the menu Telephony users, Data usage or SIM cards) or directly from the Subscriptions page

2. Click the three dots next to Subscription

3. Select "Change subscription"

4. Select the desired subscription

5. Click Change subscription

Please note: For downgrades and immediate upgrades of subscriptions, a fee is charged (see agreement appendix 2B).

Immediate upgrades can currently only be done by contacting customer service.

User Profile

Subscriptions

A small pop-up window will appear after you have clicked the CHANGE SUBSCRIPTION button.

You will also receive a confirmation email.
Example email:

You can then see whether a subscription is pending change, both on:

• User Profile

• Subscriptions

Cancel subscription change

Cancelling a subscription change is done via the User Profile or Subscription page.

How to cancel a subscription change:

1. Click the three dots next to Subscription

2. Select "Change subscription"

3. Click CANCEL CHANGE